Self-Exclusion
Royal Reels offers tools and support to help you stay in control of your gambling. This page explains how self-exclusion works, what other responsible gambling options are available, and where you can find free, confidential help if needed.
Gambling as Entertainment
Gambling should be a form of entertainment, not a way to make money or solve financial problems. If you feel you are spending more time or money than you intended, it may be time to take a step back.
Responsible Gambling Tools
You can manage your play using several built-in tools:
- Deposit limits: Set a maximum amount you can deposit over 24 hours, 7 days, or 30 days. These limits apply immediately. - Loss limits: Restrict how much you can lose during a set period. - Session time limits: Choose how long you can stay logged in during a single session. - Reality checks: Get reminders at intervals you choose (e.g., every 30 minutes) showing how long you’ve been playing. - Cooling-off periods: Take a break for 24 hours, 7 days, or 30 days. During this time, you cannot log in or place bets. - Self-exclusion: Block your account completely for a fixed period-6 months, 12 months, or longer. You will not be able to access your account, receive marketing messages, or reopen it until the exclusion ends.
Any reduction to a limit takes effect right away. If you want to increase a limit, there is a mandatory 24-hour waiting period before the change applies.
To set or adjust these tools, go to your account settings under “Responsible Gambling.” If you need help applying them, contact customer support.
Recognising Problem Gambling
Warning signs include:, Chasing losses, Lying about how much you gamble, Using gambling to escape stress or mood problems, Borrowing money or selling things to fund play, Feeling restless or irritable when trying to cut down
If any of these sound familiar, consider using a cooling-off period or self-exclusion. Free, confidential support is available through national services like Gambler’s Help.
Protection of Minors
Only people aged 18 or older may open an account. Royal Reels verifies age and identity during registration. If you share a device with minors, consider installing blocking software such as Net Nanny or K9 Web Protection to prevent underage access.
Account and Eligibility Rules
You must be at least 18 years old and physically located in a jurisdiction where online gambling is legal to register. One person may hold only one account. Attempts to open multiple accounts may result in all being suspended.
Before your first withdrawal, you must complete identity and payment method verification. This is standard practice to meet anti-money laundering requirements.
Bonuses come with terms including wagering requirements, eligible games, expiry dates, and maximum cashout amounts. Bonus abuse, such as creating multiple accounts to claim offers, will void promotions and may lead to account restrictions.
Inactive accounts (no login or play for 12 months) may be closed after notice. Fair play is required: collusion, bots, fraudulent chargebacks, or other prohibited behaviour will result in account termination.
If you have a complaint that customer support cannot resolve, you may escalate it to your state or territory gaming regulator.
Privacy and Data Use
Royal Reels collects:, Identity and contact details (for account creation), Payment information (to process deposits and withdrawals), Technical data (IP address, device type, browsing activity)
This information is used to run your account, prevent fraud, comply with laws, and improve site performance. We share data only with payment processors, identity verification partners, and regulators. Never for sale.
We keep records as required by law, typically for five years after account closure. You have the right to access, correct, delete, or transfer your data. To exercise these rights, contact our data protection team via the support portal.
Cookies on the site fall into three types:, Essential (needed to run the site), Analytics (to understand usage), Marketing (for personalised ads)
You can manage preferences through your browser settings or the cookie banner on first visit.
All data sent between your device and our servers uses encryption. Access to personal information is limited to staff who need it for their role.
Changes to This Policy
We may update this page from time to time. The revised version will appear on the website with a new “last updated” date. Continued use of the site means you accept the changes.